Kansas City International Airport’s Superior Customer Experience Journey Begins and Ends in the Parking Garage

Posted in News

Cheshire, CT – September 28, 2022 – TKH Security (formerly Park Assist) has begun installing the previously awarded Automated Parking Guidance System (APGS) contract through JE Dunn Construction in conjunction with the Kansas City Aviation Department (KCAD) in Kansas City, MO. Landing in spring 2023, the Kansas City Aviation Department will open a new single terminal representing a total transformation of Kansas City’s air passenger experience. Part of this project will be a 6,219-space parking garage with a location adjacent to the terminal, plus dedicated curb spaces for taxis and ride sharing platforms and shuttles, all planned to maintain Kansas City International’s convenient experience as travelers arrive and depart.

“We’re excited to add this sensor-based technology to our parking garage for the new terminal. Our customers will feel the biggest positive impact. Year to date, our passenger count is up 35 percent, and for most of them, the parking garage is the first and last touchpoint. We wanted to extend our superior customer experience to this area,” said Manager of Parking Services Katy Sell. “The APGS also will allow us to maximize utilization of our parking facilities. The constant stream of data analytics will assist with parking garage operation efficiency.”

With TKH Security’s new M5 smart-sensor camera-based automated parking guidance system (APGS), customers will have the means to efficiently find an available parking space. Each smart-sensor can monitor up to six parking spaces simultaneously. The bright, red and green color-coded LED light on the smart-sensors instantly visually direct motorists to available spaces. Reducing time to park by up to 63%, the automated parking guidance system (APGS) will help travelers arrive to their gate quickly.

“I am very excited to have our company selected for this project. The Kansas City Aviation Department developed a new terminal that meets the public’s expectations of superior customer experience, ease of finding open parking spaces, while reducing the carbon footprint of both the airport and vehicles,” said Regional Account Manager Jeff Sparrow. “This custom package of smart-sensor products Kansas City Airport chose is another example of how they put travelers first.”

Kansas City International Airport’s automated parking guidance system (APGS) package also includes:

VMS NAV signs, which will be placed at key decision points for drivers to assist with wayfinding,
S2, which allows parking management to monitor surface lots,
Park Alerts, which notify operators when certain vehicles enter the building including VIP passengers,
Park Finder, which helps drivers find their vehicle in seconds,
• An API package that provides the Aviation Department with a secure connection to a limitless set of third-party parking related solutions,
• And INX with real time dashboards and business intelligence to maximize parking operations.

On the Kansas City International Airport project, TKH Security is proud to also partner with JE Dunn Construction, Structure Incorporated, TIBA, Max Electric, and American Legacy.

About Kansas City International Airport
The Kansas City Airport System is an Enterprise Fund Department of the City of Kansas City, Mo., and is supported wholly by airport user charges. No general fund tax revenues are used for the administration, promotion, operation, or maintenance of the airports in the system. Visit for more information.

Image credit Build KCI

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