Problem

A national survey indicates that 48% of customers regularly lose their car, negatively impacting customer experience.

Solution

Customers can enter their license plate into kiosk or smartphone to identify location of the lost car.

Benefit

  • Reinforces shopping center brand as customer-centric
  • Improves customer experience and consequently loyalty

Step by Step Feature Guide

Identify car

  • Enter license plate/ticket into kiosk
  • Enter license plate into smartphone

Confirm car

  • Verifiy that located car belongs to owner
  • Search alternative matches until a match is determined
 

Follow map

  • Directional map will assist in locating missing car